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Frequently Asked Questions

Frequently Asked Questions

How long does it take to set up?
Most recruits need to serve a formal notice period and there are some formalities to be observed in respect to a “cooling off” period but set up can be done in part of this period so the overall transition time is around 4-6 weeks.

 

When do we get paid?
Commissions are paid twice per month by bank transfer.

 

Can I choose my own hours?
Absolutely. The most important thing to us is that you devote enough time to the development of your client base to give your business a solid foundation.

 

Do I get ideas for marketing myself?
Yes, we help you develop a plan on how to market yourself in your area.

 

How long is the initial training?
The training is held at our Head Office in Melbourne and is for three days.

 

What GDS do I use?
Galileo

 

Are there out of hours support?
In addition to the tremendous support provided by our team at Head Office there are also staff on standby out of hours, to assist if needed.

 

Will your admin be as efficient as I would be?
Each Travel Counsellor will be looked after by a Care Team member who will handle all of their administration. This proven process provides consistency, continuity and a seamless process.

 

I'm concerned that I may feel isolated. Is there anything to help with that?
Yes, we have a range of systems in place to support you. There’s our intranet, TCTV weekly webcasts and our global messages boards.

 

I've always enjoyed going on educational trips, will I have the same opportunity with you?
Yes, we have excellent relationships with all of our suppliers. We host lots of educational trips throughout the year which you can apply for.

 

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97% of Travel Counsellors would recommend Travel Counsellors to agents currently working for other travel companies