Attracting the best travel professionals in the business was the main objective when the company launched in the UK in 1994, and continues to be key to Travel Counsellors' success today as a global company. We pride ourselves on attracting and developing the best agents who appreciate and value the support that we offer, enabling them to focus on building lasting relationships and friendships with their customers. Combined with the potential to have the work life balance they have always dreamed of; it's a winning formula.
Global Team
With over 1,200 Travel Counsellors worldwide and Australian Travel Counsellors in 5 states, we are a name you can trust. The fact that we have a global community means our Travel Counsellors benefit from the help, support and enthusiasm not only of our committed head office staff in Melbourne, but from support staff all around the world. They also enjoy the camaraderie and friendship of fellow Travel Counsellors and the ability to share their product knowledge and experience, providing them with a level of international expertise and local insight that no other Australian travel agency can offer. Our company is light years ahead of the rest. Our culture encourages and enables its professionals to take control of their business and our technology and support is unparalleled.
Award Winning Customer Service
Our Travel Counsellors are the cream of the travel industry. They recognise that providing inimitable customer service and building relationships with their customers is key to their success. Indeed, at Travel Counsellors we have won awards for our service and we are rated among the top companies in the world for customer service* and more than 90 percent of Travel Counsellors’ customers around the world say they would recommend our services to a friend.
It’s All About You
With no retail shops, no call centres and no ties to any supplier or wholesaler, we don’t compete with our Travel Counsellors or tell them what to sell. Our sole focus is on making them a success by empowering them to be the best they can be.